The Heritage Premier

Cancellation Policy

At Moss & Maple Farm & Venues, we understand that unexpected circumstances can arise. Our cancellation policy is designed to be fair to both our clients and the planning partners who reserve their time and services specifically for your event. Cancellation by the Client 60 Days or More Before the Event: Clients may cancel their event 60 or more calendar days prior to the scheduled event date and receive a 100% refund of all payments made, including the reservation deposit. Cancellations made 59 days or less before the scheduled event are non-refundable, as planning, scheduling, and vendor commitments have already been finalized. Rescheduling If your event must be postponed, Moss & Maple Farm & Venues will make every reasonable effort to accommodate a new date based on availability. Rescheduling requests must be submitted in writing. Any price differences due to seasonal rates, package changes, or vendor pricing may apply. Flexible Payment Plans If your event is financed through one of our Buy Now, Pay Later (BNPL) payment partners or another financing option, approved refunds will be processed according to the financing provider's policies and timeline. Any remaining financing obligations are subject to the terms of your agreement with the financing company. Force Majeure If an event cannot be held due to circumstances beyond either party's reasonable control—including but not limited to severe weather, natural disasters, government restrictions, acts of terrorism, pandemics, or other emergencies—Moss & Maple Farm & Venues will work with the client in good faith to reschedule the event. If rescheduling is not possible, refunds will be considered on a case-by-case basis after any non-recoverable expenses have been deducted. Cancellation by Moss & Maple Farm & Venues In the unlikely event that Moss & Maple Farm & Venues must cancel an event due to unforeseen circumstances that prevent us from fulfilling our contractual obligations, clients will receive a full refund of all amounts paid to Moss & Maple Farm & Venues. This refund constitutes the maximum liability of Moss & Maple Farm & Venues. Written Notice Required All cancellations and requests to reschedule must be submitted in writing via email to rebeccawest@mossandmaplefarm.com. A cancellation is considered effective on the date written notice is received.